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Creating Company Announcements

Updated

Company Announcements help you share clear updates with the right employees inside Awardco, using email and in‑platform messages so important news doesn’t get lost or ignored.

 

 

  1. What are Company Announcements?
  2. Company Announcement Permissions
  3. Accessing the Company Announcements page
  4. Creating a new announcement
  5. Pinning Announcements on the Homepage
  6. Reviewing and Monitoring Announcements
  7. FAQ

 

What are Company Announcements?

Company Announcements are a messaging tool in the Awardco platform that lets authorized users send formal updates and news to specific groups of employees through email and in‑platform messages.

Company Announcements support:

  • An Announcements Page (behind permissions) for managing announcements.
  • A Rich text editor that supports text, links, and multiple images and videos.
  • Email and in‑platform delivery, with options to pin messages on the homepage and send push notifications that mirror in‑platform notifications and respect each user’s notification settings.
  • Scheduling so you can send an announcement now or at a future date and time.
  • A homepage widget that surfaces pinned announcements, plus a pop‑up modal to read the full message in the platform.

 

 

 

Company Announcement Permissions

Super Admins will have access to Announcements by default. Others can be given access to create announcements in Roles and Permissions. This can be done by:

  1. On the homepage, select the “Admin” button at the bottom of the left navigation menu.
  2. From the left navigation menu, click “Users” and then "Permissions."
  3. Select a current role to edit or adding a new role.
  4. Under Permissions, enable the “Create Announcement” permission.

 

 

Accessing the Company Announcements Page

Use these steps to reach the administration page for Company Announcements:

  1. Log in to your Awardco platform.
  2. Select “Announcements” under "Management" from the left navigation menu.

 

 

Creating a New Announcement

Follow these steps to create a new Company Announcement:

  1. Start a new announcement
    • On the Company Announcements page, select “Create Announcement.”

 

 

  1. Choose your Recipients
    • Decide if this message is for everyone or for a specific audience.
    • Using metadata, you can share the announcement with a specific audience.

 

 

  1. Write the message
    • Add the title of your announcement.
    • Use the rich text editor to add your content. You can:
      • Add short paragraphs that explain what is happening, when, and what people need to do.
      • Use bullets for steps or key points.
      • Insert images or videos if they help people understand the message (such as a banner, chart, or short explainer video).
        • NOTE: If adding an image or video, an accessibility note is required.
      • Add URL Links to direct employees somewhere else (e.g., registration link).

 

 

  1. Sharing the announcement in-platform
    • Sharing announcements in-platform can be toggled on or off. Additionally, you can choose to:

      • Turn on the option to allow comments if you wish for others to comment on the announcement.

        • People can edit or delete their own comments.

        • Users with announcement permissions can also delete comments.

      • Turn on the option to allow reactions if you wish for others to add reactions on the announcement.
      • Turn on the option to pin to the homepage.
        • An announcement can be pinned for a certain time period.
        • Pinned announcements will appear in a dedicated widget on the homepage so employees can find them easily (see Pinned announcements on the homepage).

 

 

NOTE: If the "Pinned Announcement" widget is missing from your homepage, you will see the notice below. See the Pinning Announcements on the Homepage section for setup instructions.

 

  • Push notifications are also supported for in-platform announcements when your company has the mobile app enabled. These notifications follow both your company notification settings and each user’s personal push notification preferences.
  • If your organization uses the mobile app, admins can manage the announcement push notification option in Notification Settings, and users can manage it in their own notification settings.
  1. Sharing the announcement via email
    • Email delivery is optional and can be toggled on or off. When enabled, you can:
      • Customize the email: The content will automatically pull from the message you created in Step 3, but you can edit it further for your email audience.
      • Send a test email from the Email Customization tab to preview how the current formatted announcement will look in your inbox before sending it to your full audience. The test email is sent to the logged-in user’s primary email address.

 

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  • NOTE: If your announcement includes a video, the email will show a [Link to video] that opens the video in the Awardco platform. Email messages can’t play embedded videos, so this link makes sure employees can still watch it.

 

 

  1. Review
    • Here you have some options before publishing the announcement:
      •  Save the announcement as a draft if it is not ready to send. You can come back later to edit the content, audience, and schedule before sending.
      • Schedule the announcement to be posted at a later date.

 

 

Editing a sent Company Announcement

You can now edit a Company Announcement after it has been sent.

Use these steps to edit a sent announcement:

  1. Log in to your Awardco platform.
  2. From the left navigation menu, select "Management" and then "Announcements."

  3. Click the 3 dots by the announcement you want to update and select "Edit Message."

     

    Screenshot 2026-05-14 at 2.38.38 PM.png

     

  4. Edit the announcement message.
  5. Save your changes.

When you edit a sent Company Announcement:

  • The in-platform message is updated.
  • The email version that was already sent is not updated.
  • The recipient list is not updated.

NOTE: If a major error was sent by email, create a new announcement instead of relying on edit after send.

 

Pinning Announcements on the Homepage

Pinned announcements appear in a dedicated homepage widget for maximum visibility. From the widget, employees can click to view the full message, images, and links in a convenient pop-up modal.

Setting up the pinned announcement widget:

  1. On the homepage, select the “Admin” button at the bottom of the left navigation menu.
  2. Click “Platform Settings” then “Homepage Editor” in the left navigation menu.
  3. Click “Add Content” and add “Pinned Announcements.”
    • NOTE: It is recommended to move this widget closer to the top of your homepage, at least above the “Recognition Feed” widget. Ensure you also preview the widget placement on mobile homepage as well.

Any announcement created and selected to be pinned on the homepage will show up here. For more detailed instructions on customizing your layout, please refer to our Homepage Editor support article.

 

 

Reviewing and Monitoring Announcements

After an announcement is sent, you can review performance and adjust pin dates as needed. Use the announcements page to:

  • View Details: See delivery and engagement data (such as in‑platform views and email performance) to understand how many employees are seeing and interacting with your message.
  • Edit Message: 
  • Edit Pin: If an announcement is pinned to the homepage, you can update the pin until date to keep it visible longer or remove it sooner based on how the message is performing.

  • Archive announcements: Archive an announcement to remove it from the full announcement history. This is different from pinning to the homepage, which has its own date controls. Once archived, the announcement can no longer be viewed through any avenue.

 

How to review and monitor announcements:

  1. Log in to your Awardco platform.
  2. Select “Announcements” under "Management" from the left navigation menu.
  3. Select “View Details” to see key metric information.

 

Screenshot 2026-06-08 at 3.05.55 PM.png

 

Use Analytics Overview for a quick summary of how many people were targeted, how many actually received the announcement, and how many engaged across all channels. In‑Platform Analytics focuses on what happens inside Awardco—who saw, opened, commented on, or reacted to the announcement in the platform. Email Analytics focuses on email health and engagement—who received or didn’t receive the email, plus opens and link clicks.
 

 

FAQ

  • Who can send Company Announcements?
    • Only users with the correct admin permissions can access the Company Announcements page and send announcements. 
  • What changes when I edit a sent Company Announcement?
    • Editing a sent Company Announcement only updates the in-platform message.
  • Does editing a sent Company Announcement update the email version?
    • No. If the announcement was already sent by email, editing it does not update the email copy that employees already received.
  • Can I change the recipient list after an announcement is sent?
    • No. Editing after send does not change the recipient list.
  • Which channels are available for Company Announcements right now?
    • Company Announcements focuses on:
      • In‑platform delivery, a homepage widget for pinned announcements, including a pop‑up modal, and push notifications.
      • Email delivery to employee inboxes.
      • Support for Slack, Microsoft Teams, and SMS is planned and may be added as the feature continues to roll out.

  • Can people edit or delete comments on a Company Announcement?

    • Yes. People can edit or delete their own comments. Group owners and users with announcement permissions can also delete comments.

  • What does archiving a Company Announcement do?

    • Archiving removes the announcement from the full announcement history. It is separate from pinning to the homepage, which uses its own date controls. Once archived, the announcement can no longer be viewed through any avenue.

 

If you have any questions, please contact Awardco Admin Support.

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