How to Purchase Points

Is there an item you’d like to purchase on your recognition platform, but you don’t have enough points? Do you have a small point balance remaining in your wallet and feel like you have nothing to spend them on? Maybe you don’t have any points in your balance and want to buy something new. Reference this article to find out how you can supplement purchases of Amazon items, Swag Store items, Best Buy items, Awardco Brand Collective items, and Priceline hotels with your personal debit or credit card.

Note: Not all of Awardco’s client base utilize this feature. Please verify this is a feature your organization has implemented.
 

1. Before you begin
2. Steps to purchase points
3. Important details
4. FAQ

Before you begin

Purchased points are currently available for:

• Amazon items

• Awardco-managed Swag Store items

• Best Buy items

• Awardco Brand Collective items

• Priceline hotels

Purchased points are not available for:

• eGift cards

• Virtual Prepaid Cards

• Tickets

• Cash

The feature is available in the United States and select additional countries. Purchased points are always charged in U.S. dollars. Your card issuer may charge currency-conversion or other fees.

A processing fee is added to every points purchase. The fee is $0.40 USD plus 5% of the points purchase total.

Steps to purchase points

1. Add an eligible item to your cart.

2. Proceed to checkout. If you do not have enough points, you will see a notice in your cart.

3. Enter or select your shipping address, then select Check Out: Review Order.

4. On the order review page, select Checkout: Pay Remaining Balance.

5. Review the payment breakdown, including:

   • The order total

   • The points available in your wallet

   • The points needed to complete the purchase

   • The amount charged to your personal debit or credit card

   • The processing fee

   • The total amount due

6. Review and acknowledge:

   • The amount that will be charged to your card

   • That purchased points are nonrefundable to your card

   • That returned, defective, or unfulfilled orders will refund purchased points to your Awardco wallet

   • Any additional fees or charges that may apply under your card issuer’s terms

7. Enter your card information, then select Pay & Complete Order.

Your order details will be sent to the email address provided during checkout. Awardco does not store your card information. Payment processing is handled securely through Awardco’s payment provider.

Important details

• If you have points in your wallet, those points are used first. You cannot choose to skip eligible points and use only purchased points.

• You can use purchased points even if your wallet balance is zero.

• Purchased points are always added in U.S. dollars.

  • If your local currency is different from USD, you'll see the payment amount displayed in both your local currency and USD. Please note that the displayed amount in your local currency is based on current exchange rates and may vary slightly at the time of purchase.

• Your debit or credit card issuer may charge currency-conversion fees or other fees.

• Purchased points are nonrefundable.  If an order using purchased points is returned, defective, or cannot be fulfilled, the refunded points are returned to your points balance instead of your debit or credit card.

FAQ

Can I get purchased points refunded back to my card?

• No. Purchased points are non-refundable. If an order using purchased points is returned, defective, or cannot be fulfilled, the refunded points are returned to your points balance instead of your debit or credit card.

Can I use Purchase Points if I have no points in my wallet?

• Yes. You can still complete an eligible purchase even if your wallet balance is zero.

What cards can I use to purchase points?

• Most global debit and credit card networks are accepted. See Stripe’s list of supported card brands.