Before Contacting Support
For order-related questions, first review I Placed an Order; Where is My Item? and check the Orders page in your Awardco account. The available fulfillment and tracking information depends on the type of item you ordered.
You can find your order number by opening Orders, selecting the item, and looking at the top right of the order. See How Do I Find My Order Number?.
Make Sure You Are Contacting the Right Team
For a custom catalog item fulfilled by your organization, contact your Awardco administrator.
For a hotel cancellation or refund after you receive your confirmation, contact the vendor using the information in the confirmation email.
For changes or cancellations to a Viator experience after booking, contact Viator using the information in your confirmation email.
For a Best Buy return, take the item to a local Best Buy store and provide your Best Buy order number. The number may be on the shipping label or the receipt included in your package.
For Awardco order, fulfillment, tracking, activation-link, or redemption issues, contact Awardco Support.
Need Further Help?
Our Awardco support team is ready to assist you. To help us resolve your request as quickly as possible, include:
Your full name and company name
Your Awardco order number
The type of item or order, such as an Amazon item, eGift Card, virtual prepaid card, hotel or event ticket, Swag Store item, Best Buy item, experience, Revolut payout, or A-Pay card
The current order status and any tracking information shown on the Orders page
A clear description of what happened and what you need help with
Any relevant error message, confirmation email, or screenshot
Here are the ways you can reach us:
- Chat - For immediate assistance, click the blue "Chat" button in the bottom right corner of this page or any page within your company's Awardco platform. Our chatbot will first attempt to answer your question. If needed, you'll be seamlessly connected with a live support representative. Chat support is available 24/7.
- Email - To automatically create a support ticket, email us at support@awardco.com. Please include your full name, company name, order number when your request is order-related, and a detailed description of the issue you're experiencing. Include the item type, current order status, relevant tracking or confirmation details, and any error messages or screenshots that may help us investigate.
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Phone - You can speak directly with our support team by calling one of the numbers below. Phone support is available 24 hours a day, Monday through Friday.
- United States (US) (Toll Free): +1-800-320-0893
- United States (US) (Local): +1-385-375-3060
- Canada (CA): +1-647-503-4479
- United Kingdom (UK): +44-800-032-1464
- Italy (IT): 00-800-0825-1094
- Philippines (PH): +1800-1-322-0501
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Brazil (BR): 0021-800-0825-1094
- For Brazil, internationally direct dialing and the use of Embratel/Claro's international selection code (0021) must be enabled
- India (IN): 000-800-082-0307
- Japan (JP – KDDI): 001-010-800-0825-1094
- Japan (JP – SoftBank): 0061-010-800-0825-1094
Please note that while our chat and email support teams are available 24/7 to assist users in all international time zones, phone support is currently offered for the countries listed above. We are continuously working to expand our support options.
Step by Step Instructions
Chat with the Team
The quickest way to get your issue resolved is often through our chat feature, located on every page within your Awardco account and in the bottom right corner of this support article. To start a chat:
- Click the ? icon in the bottom right-hand corner of the page.
- Select the Support option in the Resource Center.
- You will first be prompted to select your preferred language, followed by your email address and a brief description of your issue. Please be as detailed and specific as possible in your message. For order-related questions, include your order number, item type, current order status, and what outcome you need. You can find your order number on the Orders page in your Awardco account.
- A support agent will then begin assisting you.
Emailing Awardco
You can also reach our support team by emailing support@awardco.com. This will generate a support ticket, and our team will respond as quickly as possible, typically within eight hours.
Once you submit your ticket, you'll receive an automatic email confirming that we've received your request. You can reply to this email at any time to provide updates or ask further questions; your responses will automatically update your support ticket in our system.
When an Awardco representative opens and begins working on your ticket, you'll receive another email from them directly. For more complex issues, they may reach out for clarification.
Call Awardco
You can contact our support team by phone using the following numbers, depending on your location and carrier:
- United States (US) (Toll Free): +1-800-320-0893
- United States (US) (Local): +1-385-375-3060
- Canada (CA): +1-647-503-4479
- United Kingdom (UK): +44-800-032-1464
- Italy (IT): 00-800-0825-1094
- Philippines (PH): +1800-1-322-0501
-
Brazil (BR): 0021-800-0825-1094
- For Brazil, internationally direct dialing and the use of Embratel/Claro's international selection code (0021) must be enabled
- India (IN): 000-800-082-0307
- Japan (JP – KDDI): 001-010-800-0825-1094
- Japan (JP – SoftBank): 0061-010-800-0825-1094
Phone support is available 24 hours a day, Monday through Friday, for these countries.