This article explains how to redeem your points for a Virtual Prepaid Card.
If you have already redeemed points and need help activating your card, see Activating Your Virtual Prepaid Card.
Before you begin
The Virtual Prepaid Card option may not be available for your company. If you do not see Virtual Prepaid Cards in the Spend Points menu, this redemption method is not currently offered to you.
Your screen may look different depending on your company’s branding and your location. Make sure your name appears in the top-right corner before placing your order.
Check the minimum and maximum redemption amounts shown below the value field. If you want to redeem more than the maximum amount, request multiple cards.
The available card brand and currency depend on your location. Your options may include Mastercard or Visa and may differ from the examples in this article.
How to redeem a Virtual Prepaid Card
- Sign in to your company's Awardco platform
- Select the "Spend Points" tab
- Select the "Virtual Prepaid Cards" option
- Enter the desired value - (NOTE: there is a minimum and maximum amount to be redeemed under the text field where you enter your desired value. If the amount you hope to redeem is greater than the maximum you must redeem multiple cards)
- Click "Place Order"
- Enter Email Address - (NOTE: be meticulous and careful with your email)
- Click "Ok"
- Activate your Card through your link emailed to you (NOTE:The link can also be found in your Awardco account under the "Orders" tab under "My Account." This link will activate your card and you may use your card virtually (non-physical card) or you can follow the activation link to order a physical card - you must enter in your address to have your physical card sent to you)
Step by Step with Visuals
*Note: Your screen may look different from the one displayed below. It should show your company's logo and preferred color scheme. However, as long as you see your name in the top right hand corner, you will be able to order.
Once you log in and arrive at your organization's home page, select Spend Points at the top of the screen. You'll be brought to the Spend Points landing page showing all spending options available to you. Select Virtual Prepaid Cards.
*Note: The Virtual Prepaid Cards option might not be available for your company. If you do not see Virtual Prepaid Cards listed in the drop down menu, you will not be able to use points to redeem a Virtual Prepaid Card.
Selecting Virtual Prepaid Cards will bring you to the Prepaid Card redemption screen. Here you will need to enter the desired value for the Prepaid Card (the minimum amount is 1 and maximum is 1000). Using the drop-down menu to the right will allow you to enter this value in either your country's currency or points. Press Redeem Now once you are ready to continue.
*Note: While the sample screen shows Mastercard and United States Dollars, your screen will show the available card company (Mastercard or Visa) and currency in your country.
Once you click Place Order a box will pop up prompting you to enter your email address. Confirm your email and press Submit Order.
After you submit your order
Virtual Prepaid Card orders appear on the Orders page in your Awardco account. Tracking information is not displayed for these orders.
Fulfillment may take up to 15 business days, depending on your location.
The activation link is sent to the email address provided with your order. Check your inbox, including your spam or junk folder.
You can also find the activation link in Awardco. Select your profile icon in the top-right corner, select Orders, find your order, and select Get Activation Link when it is available. For more help, see Where Is My Card Activation Link?.
The activation link remains active for six months and must be used before it expires.
Only users located in the United States can request a physical card. Users located outside the United States can receive a virtual card only.
If your order status is Processed but you have not received your card, first check your email and spam or junk folder. If you still need help, contact Awardco Support and include your order number in your request.
For more information about order status and fulfillment, see I Placed an Order; Where is My Item?.
If you have any questions, please contact our Awardco Support Team.