This article explains how to redeem your points for a Virtual Prepaid Card.
If you have already redeemed points and need help activating your card, see Activating Your Virtual Prepaid Card.
Before you Begin
The Virtual Prepaid Card option may not be available for your company. If you do not see Virtual Prepaid Cards in the Spend Points menu, this redemption method is not currently offered to you.
Your screen may look different depending on your company’s branding and your location. Make sure your name appears in the top-right corner before placing your order.
Check the minimum and maximum redemption amounts shown below the value field. If you want to redeem more than the maximum amount, request multiple cards.
The available card brand and currency depend on your location. Your options may include Mastercard or Visa and may differ from the examples in this article.
Steps to Redeem a Virtual Prepaid Card
Sign in to your company’s Awardco platform.
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From the homepage, select Marketplace from the left navigation menu, then select Spend Points.
Select Virtual Prepaid Cards.
Enter the desired card value. Check the minimum and maximum redemption amounts.
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Select Add to Cart.
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In the shopping cart, select Checkout.
Review your contact information, then select Review Order.
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Review the order summary, then select Submit Order.
After you submit your order
Virtual Prepaid Card orders appear on the Orders page in your Awardco account. Tracking information is not displayed for these orders.
Fulfillment may take up to 15 business days, depending on your location.
The activation link is sent to the email address provided with your order. Check your inbox, including your spam or junk folder.
You can also find the activation link in Awardco. Select your profile icon in the top-right corner, select Orders, find your order, and select Get Activation Link when it is available. For more help, see Where Is My Card Activation Link?.
The activation link remains active for six months and must be used before it expires.
Only users located in the United States can request a physical card. Users located outside the United States can receive a virtual card only.
If your order status is Processed but you have not received your card, first check your email and spam or junk folder. If you still need help, contact Awardco Support and include your order number in your request.
For more information about order status and fulfillment, see I Placed an Order; Where is My Item?.
If you have any questions, please contact our Awardco Support Team.