The Awardco Mobile App is the fastest and easiest way to stay connected with your organization's culture, allowing you to access both recognition and engagement features from the Apple App Store or Google Play Store anytime, anywhere. Because this app serves as a unified hub, this article identifies which features are specific to Awardco Recognition (such as the social feed and point redemption) and which are specific to Awardco Engage (such as survey access and participation). As you read through this guide, please note that the specific features visible to you will depend on which products your organization has enabled.
Important Note: The Awardco Mobile App is available for download now; however, you will not be able to log in or use the app unless your organization has specifically enabled it. If you are unable to find the app in the store or experience persistent login issues, please check with your internal HR or platform administrator to confirm that the app is active and available for use by your organization.
- Key Features
- Download and Logging In
- Setting Up Biometric Login (Face ID/Touch ID)
- Push Notification Management
- Key Information
- FAQ
Key Features
The mobile app provides a secure, streamlined experience with the full user functionality you're used to, now optimized for your phone:
- Instant Access with Biometric Login: Log in instantly and securely with your device's native Face ID or Touch ID, if available to you. (You’ll still need to login with SSO or username/email and password when you login for the first time or as frequently as your organization requires).
- Real-Time Push Notifications: Get instant alerts on your phone when you receive recognition or when a new survey is available for you to complete. If this feature is enabled by your company. (You can edit your notification settings within the mobile app by going to My Profile → Notifications; You must also grant device permissions for notifications to be sent by the app).
- Expanded Language Support: If your device is set to a different language, the login screen may prompt you to switch languages. Additional native app elements, including biometric setup prompts, now support more translated experiences.
- Recognize & Reward: Easily send recognitions and rewards to your colleagues, if this is part of your program (if enabled for your organization).
- Take Surveys: Access and complete employee engagement surveys on the go.
- Social Feed: View all the great work being recognized across your organization.
- Redeem: Browse the marketplace and use your points to redeem rewards (if enabled for your organization).
Mobile Navigation
The mobile navigation menu uses the same static four-option layout for all users, providing a consistent way to move through the app.
Select More to view additional options. The expanded More menu also includes a link to the Awardco Help Center.
Downloading and Logging In
Getting started is simple:
- Open the Apple App Store or Google Play Store on your phone.
- Search for "Awardco".
- Download and install the app.
- Launch the app and enter the email associated with your Awardco account to verify your organization's domain.
- Check your email inbox for the verification email and click the "Select this account" link.
- This verification link needs to be opened on the same device where you installed the app.
- You will then be brought to your organization's platform login page.
- Log in using your company's standard process (SSO or username/email and password).
Note: If your company is hosted in Canada or Europe, select Sign In With Company URL on the mobile app login screen, then select your region from the dropdown menu. You can also sign in using your company’s tenant-specific direct link.
Setting up Biometric Login (Face ID/Touch ID)
Biometric Login allows you to quickly and securely access the app in the future without entering your full credentials every time.
How to Enable It: After you log in for the first time with your standard company authentication:
- The app will prompt you to enable Biometric Login (Face ID or Touch ID, depending on your device).
- Follow the on-screen prompts to confirm and enable the feature.
How to Manage It: You are always in control and can enable or disable this feature anytime:
Go to My Profile → Settings.
Note: You may still need to log in using your company's standard authentication method from time-to-time. Your organization determines the frequency of these logins.
Managing Push Notifications
Push notifications provide real-time alerts for recognitions and other events.
Requirements for Notifications to Work: For you to receive push notifications, three things must be true:
- Your company must have enabled the feature.
- You must grant permission for the app to send you notifications on your mobile device when prompted.
- You must be opted-in to receive notifications within the app.
How to Manage Your Notification Preferences: You can manage what alerts you receive within the app:
Go to My Profile → Settings → Notifications.
Important Things to Know
- No Point Purchases: You cannot purchase points through the mobile app (if your organization allows this feature). This action must be completed on the full desktop website.
- Regional Access: The app supports companies hosted on US-based servers. Canadian- and European-hosted companies can sign in by selecting Sign In With Company URL on the mobile app login screen and choosing their region from the dropdown menu. Tenant-specific direct links are also supported.
- No Admin Access: The app does not provide access to the Admin Portal or any administrative features.
FAQ
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Why can't I find the app, or why am I having trouble logging in?
- Not all companies have enabled the mobile app yet. If you are having trouble finding the app or logging in, please contact your internal HR or platform administrator to confirm if your organization has enabled access.
- NOTE: The app is called “Awardco” in the Apple App Store and Google Play Store
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Is the app available on my device?
- The Awardco Mobile App is available on the Apple App Store for iOS and on the Google Play Store for Android devices. It is also supported on tablets like the iPad.
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Is the app available globally?
- Yes, in many cases.
- The app is available in many countries, but availability can still depend on app store approval, regional laws, device compatibility, and hosting configuration.
- For Awardco clients hosted on Canadian or European tenants, users can sign in through the mobile app by selecting Sign In With Company URL on the login screen and choosing their region from the dropdown menu. Users can also sign in using their tenant-specific direct link.
- The first login experience may vary for some international users depending on their hosting configuration.
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If I click on an Awardco link, will it open in the app?
- Yes. If you have the app installed, any Awardco link you click (for example, in an email or SMS notification) will automatically open the app.
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What login methods does the app support?
- The app supports the same login methods you use on the desktop site, including Single Sign-On (SSO) or your standard username/email and password.
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How does Biometric Login (Face ID/Touch ID) work?
- After you log in for the first time with your standard company authentication, the app will prompt you to enable Biometric Login (Face ID or Touch ID, depending on your device). This allows you to quickly and securely access the app in the future without entering your full credentials. You are always in control and can enable or disable this feature in your My Profile → Settings.
- NOTE: You may still need to log in using your company's standard authentication method from time-to-time. Your organization determines the frequency of these logins.
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Does the app access my personal files or photos?
- The app only accesses your files or photos if you specifically choose to upload one (for instance, to update your profile image or add a photo to a recognition). It follows all standard permission guidelines.
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How do I turn on Push Notifications?
- Push notifications provide real-time alerts for recognitions and other events. For this to work, your company must have enabled the feature, you must be opted-in to receive notifications, and you must grant permission for the app to send you notifications on your mobile device when prompted. You can manage your notification preferences within the app by going to My Profile → Settings → Notifications.
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Can I purchase points within the app?
- No. Users are currently prevented from purchasing points within the mobile app. You must use the full web platform to purchase points, if your organization allows it.
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I need help with an order placed in the app. What should I do?
First, open the Orders page in your Awardco account and review the order details. For item-specific tracking and fulfillment instructions, see I Placed an Order; Where is My Item?.
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If you still need help with an Awardco order, fulfillment, tracking, activation link, or redemption issue, contact Awardco Support. To help Support resolve your request more quickly, include:
Your full name and company name
Your order number, if the request is order-related. See How Do I Find My Order Number?
The type of item or order
The current order status and any tracking information shown on the Orders page
A clear description of what happened and what help you need
Any relevant error message, confirmation email, or screenshot
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I cannot access the app. Who should I contact?
First, contact your internal HR or platform administrator to confirm that your organization has enabled mobile app access and that you are using the correct login process or tenant-specific link.
If your administrator confirms that access is enabled and you still need help, contact Awardco Support with a clear description of the issue, the steps you took, the exact error message, and a screenshot if available.
If you have any questions, please contact our Awardco Support Team.