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Moving to the New Awardco Help Center

Updated

We are moving support content to a new Award Help Center (help.awardco.com) to give admins and users a more consistent help experience. As part of this move, article URLs are being updated, and the old support site will be retired on June 30.

 

What’s changing

  • Support articles are moving to the Awardco Knowledge Base

  • Legacy article URLs currently use the format https://awardco.my.site.com/Customerhelp/s

  • New article URLs use the format https://help.awardco.com/hc/

  • The legacy support site will be retired on June 30

 

What this means for admins

If you manage internal training materials, saved links, or support documentation for your team, you may need to update any references that point to the old site.

You should review:

  • Saved browser bookmarks

  • Internal process docs or SOPs

  • Team training materials

  • Onboarding guides

  • Macros, templates, or canned responses

  • Links shared in Slack, Teams, email, or intranet pages

 

How to identify old and new article links

When reviewing your resources, look for these URL formats:

  • Legacy support site: https://awardco.my.site.com/Customerhelp/s

  • New Awardco Knowledge Base: https://help.awardco.com/hc/

If a saved link uses the legacy format, it should be updated to the new Awardco Knowledge Base version.

 

Recommended Admin Actions

  1. Start using the Awardco Knowledge Base for support articles

    • Use the new Awardco Knowledge Base as your source of truth going forward.

  2. Update any saved links to old support articles

    • If your team has bookmarked articles or linked them in internal resources, replace those links with the new article URLs as you find them.

  3. Review customer-facing and internal documentation

    • Check any materials your team uses regularly to make sure they do not still point to the old site.

  4. Communicate the change to your internal team

    • If other admins, managers, or support contacts at your organization rely on saved support links, let them know that the Awardco Knowledge Base is now the correct place to go.

  5. Complete updates before June 30

    • After June 30, the old site will no longer be available, so any outdated links may stop working.

 

What is Not Changing

  • The underlying help content remains available in the Awardco Knowledge Base

  • Admins can still access support articles for platform guidance

  • Users can continue using support content, but they should use the updated links

 

Best Practice

To avoid broken links after the old site is retired, we recommend reviewing your most-used help resources now and updating them before June 30.

 

Frequently Asked Questions

  • Why are article URLs changing?

    • Article URLs are changing because support content is being moved to the Awardco Knowledge Base.

  • Do I need to update my bookmarks?

    • Yes. If you have saved bookmarks to articles on the old site, you should update them.

  • Do I need to update internal documentation?

    • Yes. Any internal docs, training content, templates, or shared resources that link to the old site should be reviewed and updated.

  • What happens on June 30?

    • The old support site will be retired. Older links may no longer work after that date.

  • Where should I go for help going forward?

    • Use the Awardco Knowledge Base as the primary source for support content.

  • Need help?

    • If you need help finding an updated article or confirming the correct link, please contact the TCSM Team.

 

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