Understanding Awardco Engage Notification Defaults

This article explains which Awardco Engage survey notifications are turned on by default and which settings you can change in your own notification preferences.

1. Important Note on Visibility and Control
2. Ways to Receive Notifications
3. Accessing Your Notification Settings
4. Understanding Notification Options
5. Types of Survey Notifications
6. Important Considerations

Important Note on Visibility and Control

The survey notifications available to you depend on your organization’s Awardco Engage setup and the settings configured by your Awardco administrator.

Some notification channels are required and cannot be turned off. Others are turned on or off by default and can be changed in your personal notification settings.

Ways to Receive Notifications

Awardco Engage survey notifications can be sent through the following channels:

• Platform
• Email
• Slack
• Microsoft Teams
• Push notifications on mobile

The channels you see depend on your organization’s setup and the specific survey notification.

Accessing Your Notification Settings

You can review your personal notification preferences in either of these ways:

• Click your profile picture, select My Profile, and then open Notifications.

• Click the bell icon in the top navigation, then click the gear icon in the notifications panel.

Understanding Notification Options

Each notification channel may appear in one of the following states:

• Default On: The notification is turned on automatically, but you can turn it off.
• Default Off: The notification is turned off automatically, but you can turn it on.
• Locked On: The notification is turned on automatically and you cannot turn it off.
• Locked Off: The notification is turned off automatically and you cannot turn it on.

Notification Language

Standard Slack, Microsoft Teams, platform, and mobile notifications are translated into the languages supported by each platform. Email notification content may vary if your organization uses translated email templates.

Types of Survey Notifications

Below is a list of notification types you can see for surveys. 

Invitation

This notification is sent when a new survey opens if the survey creator selected the invitation notification when publishing the survey.

Who receives it: All eligible survey takers

Low Fund Alert

This notification is sent when the survey’s available award budget is projected to cover less than 80% of the potential remaining payouts for eligible participants.

Who receives it: The survey creator and platform super admins

Not Started Survey Reminder

This notification reminds eligible survey takers who have not started a survey yet.

Who receives it: Eligible survey takers who have not started the survey

Survey Closed

This notification is sent when survey results are closed and available to view.

Who receives it: Only the survey creator.

Results Released

This notification is sent when survey results are released and widely available to view.

Who receives it: Users with permission and data visibility to view the survey results

Important Considerations

• If a channel is locked, you cannot change it in your personal notification preferences.
• If a channel is set to default on or default off, you can update it in your notification preferences unless your administrator has restricted it.
• Survey results notifications only apply to users who already have the correct permissions and visibility to access those results.

If you have questions about which notification settings your organization uses, contact your internal Awardco administrator.

If you have any questions, please contact our Awardco Support Team.