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Awardco Intelligence MCP Server: An Admin's Guide

Updated

Learn what the Awardco MCP Server can do, how to enable it, and how to prepare your employees to use it with a supported AI tool.

 

  1. What the Awardco MCP Server Does
  2. What Employees Can Do
  3. Before You Enable the MCP Server
  4. Enable the MCP Server
  5. Turn Off the MCP Server
  6. Supported AI Tools
  7. Roll Out to Your Organization
  8. Security and Data Handling
  9. What the MCP Server Does Not Include
  10. FAQ

 

What the Awardco MCP Server Does

The Awardco MCP Server lets supported AI tools read Awardco data and complete certain actions for a user. Employees can ask questions about recognition, programs, and reporting from the AI tool they already use.

Each request runs with the permissions of the person who made it. The MCP Server does not give anyone new access to Awardco data or actions.

NOTE: The MCP Server is separate from the Awardco Intelligence chatbot inside Awardco. This article covers the MCP Server only.

 

What Employees Can Do

The MCP Server includes tools to read:

  • Recognition information
  • User and organization information
  • Reports
  • Recognition program settings
  • Analytics widgets, including charts and metrics on Awardco dashboards and reports

It also includes tools to submit a recognition and create or edit a recognition program. Individuals must confirm the details of every write action before Awardco commits it, and new recognition programs are always created in Draft status.

Available tools depend on each individual’s Awardco role. For example, an employee who cannot edit recognition programs in Awardco cannot edit them through an AI tool.

 

Before You Enable the MCP Server

Confirm that your organization meets these requirements:

  • Your organization is hosted in the United States. Canada, Germany, and the United Kingdom are planned.
  • Your organization uses an AI platform supported by Awardco. See Supported AI Tools.
  • An administrator for your AI platform can add the Awardco connection in that platform’s admin console.

Awardco Intelligence is off by default.

 

Enable the MCP Server

To make the MCP Server available to your organization:

  1. Sign in to Awardco.
  2. Select ‘Admin’ at the bottom of the left navigation menu.
  3. From the left navigation bar, select ‘Platform’, ‘Integrations,’ and ‘Awardco MCP.’

  1. Review the access summary, including the actions AI tools can take.
  2. Accept the consent message, then select ‘Confirm.’

  1. Copy the MCP Server URL, follow your AI Assistant Instructions (eg., Claude, Glean, Microsoft Copilot), and select ‘Finish.’

Turning on the MCP Server makes it available to your organization. It does not connect employees automatically. Each employee must authorize each AI tool separately. Share the user guide so they can connect.

 

Turn Off the MCP Server

You can turn off Awardco MCP from the same page at any time. This disconnects every AI tool employees have connected to your organization. Employees can connect again after you turn the MCP Server back on.

 

Supported AI Tools

Awardco has pre-registered the following AI tools. No additional setup is needed in Awardco.

  • Claude (Desktop, Web, and Cowork): Your AI platform administrator adds Awardco as a connector in Claude’s admin settings, under Integrations.
  • Glean: Your Glean administrator adds Awardco in the Glean Admin Console, under Actions, then Connect Remote MCP Servers.
  • Microsoft Copilot 365: Your Microsoft administrator configures the connection in Microsoft Entra ID and Copilot connection settings.

Give your AI platform administrator this Awardco MCP Server address:

https://api.awardco.com/k10/mcp

Awardco does not provide a downloadable app or plugin. Your AI platform administrator creates the connection in the AI platform.

 

Connect a Different AI tool or a Custom Application

If you want to use a different AI tool, or connect through your own MCP gateway or custom application, send your Awardco representative the exact redirect URI, also called a callback URL, used by the tool. Awardco must register it before your organization can connect.

Copy the URI directly from your tool’s settings. It must match exactly, character for character. Registration is a manual step, so allow time before your rollout. Awardco also reviews and approves other tools before they can connect.

 

Roll Out to Your Organization

Enabling the MCP Server is the first step. These steps help employees get value from it:

  1. Ask your AI platform administrator to add Awardco using the server address above. For a custom gateway or application, send your Customer Success Manager the redirect URI first.
  2. Share the user guide so employees know how to connect and what they can ask.
  3. Remind employees that they approve each connection themselves and can disconnect an AI tool at any time.

You can share these example prompts with others:

  • “Who on my team hasn’t been recognized recently?”
  • “How is our recognition program trending?”
  • “Help me draft a recognition.”

 

Security and Data Handling

  • Permissions: Each request follows the Awardco permissions of the employee who made it. Awardco Intelligence does not add entitlements.
  • Sign-in: Employees sign in through the normal Awardco login page, so your single sign-on setup applies. They then see a consent screen that names the AI tool and the access it is requesting.
  • Control: Employees can review and remove connected AI tools in My Account, under Connected Apps. You can disconnect all connected tools by turning off Awardco MCP.
  • Training: Awardco does not use your data to train, refine, or improve third-party AI models.
  • Regions: Authorization records are stored in your organization’s existing regional Awardco database. Model processing for each region happens within that region.

Your security team can request more detail in the Awardco MCP and AI security overview.

 

What the MCP Server Does Not Include

The MCP Server does not include:

  • Tools registered by customers. Only Awardco-built tools are available.
  • Engage survey response data.
  • Proactive or unrequested AI actions.
  • Role-by-role controls for which MCP tools each role can use.

 

FAQ

Does the MCP Server give employees access to anything new?

  • No. It uses each employee’s existing Awardco permissions.

Can employees who are not admins use the MCP Server?

  • Yes. The tools available to each employee depend on their Awardco role.

Can an AI tool take actions in Awardco?

  • Yes. Supported actions include submitting a recognition and creating or editing a recognition program. The employee must confirm the details before Awardco saves an action. New recognition programs start in Draft status.

What happens if I turn off the MCP Server?

  • Every AI tool connected to your organization is disconnected. Employees can reconnect after you turn the MCP Server back on.

Do employees have to connect individually?

  • Yes. Turning on Awardco MCP makes it available to your organization, but each employee must authorize each AI tool separately.

Is my data used to train AI models?

  • No. Awardco does not use customer data to train, refine, or improve third-party AI models.

 

If you have any questions, please contact Awardco Admin Support.

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