Connect Claude, Glean, or Microsoft Copilot 365 to ask about Awardco data and complete supported actions from your AI tool.
- Before You Start
- Connect Your AI tool
- Ask Questions and Complete Actions
- Review or Remove a Connection
- Troubleshoot Connection Issues
- FAQ
Before You Start
Make sure these requirements are met before you connect:
- Your organization’s Awardco administrator has turned on Awardco MCP. If you are not sure, ask your administrator.
- Your AI platform administrator has added Awardco to Claude, Glean, or Microsoft Copilot 365.
- You can sign in to Awardco.
NOTE: You can only access the data and actions your Awardco role already allows. Connecting an AI tool does not give you new access.
Connect Your AI tool
To connect Awardco, open the list of connectors or integrations in your AI tool and follow these steps:
- Select the Awardco connector your AI platform administrator added.
- Select Connect or Authorize to start establishing the connection. You will be sent to the Awardco sign-in page.
- Sign in the way you normally do, including single sign-on if your company uses it.
- Review the consent screen. It names the AI tool and the access it is requesting.
- Select ‘Allow’ to finish. You will return to your AI tool, where Awardco is ready to use.
Connect each AI tool separately. For example, if you use both Claude and Glean, approve the Awardco connection in each tool.
Ask Questions and Complete Actions
You can ask your AI tool questions about Awardco recognition, programs, and reporting. For example:
- “Who on my team hasn’t been recognized recently?”
- “How is our recognition program trending compared to last quarter?”
- “How much of our recognition program budget have we used?”
- “Show me recognitions I’ve received this year.”
Depending on your Awardco role, you can also ask your AI tool to:
- Submit a recognition for a coworker
- Create a recognition program
- Edit a recognition program
Before a supported action is saved, the AI tool shows you the details and asks you to confirm. Nothing is committed until you approve it. New recognition programs are created as Drafts and are not visible to employees until an admin publishes them.
What you can ask depends on your Awardco role. If the AI tool cannot complete an action, ask your Awardco administrator whether your role allows it.
Review or Remove a Connection
To review or remove an AI tool connected to your Awardco account:
- In Awardco, open your profile menu by selecting your profile image at the top right.
- Select “Connected Apps.”
- Review the AI tools connected to your account.
- Select ‘Revoke’ next to a tool to disconnect it.
You can reconnect at any time by following the steps in Connect your AI tool.
Troubleshoot Connection Issues
Use these steps to resolve common connection issues:
| What you see | What to try |
| Awardco is not in your AI tool’s list of connectors | Ask your AI platform administrator to add it. You can also ask your Awardco administrator whether Awardco MCP is turned on. |
| You cannot reach the Awardco sign-in page | Confirm that Awardco MCP is turned on for your organization, then try again. If your organization connects through its own gateway or custom application, ask your administrator whether its redirect URI has been registered with Awardco. |
| The AI tool says you do not have access | Your Awardco role may not include that action. Ask your Awardco administrator. |
| The connection stopped working | Remove Awardco from Connected Apps, then connect again. |
FAQ
Does connecting an AI tool change my Awardco permissions?
- No. The AI tool can only access the data and actions you already have permission to use in Awardco.
Can the AI tool act without asking me?
- No. The AI tool acts only when you ask. Before a supported action is saved, it shows you the details and asks you to confirm.
Can I disconnect an AI tool?
- Yes. In Awardco, go to My Account, select Connected Apps, and select Remove next to the tool. You can disconnect it at any time.
If you have any questions, please contact our Awardco Support Team.