If your Amazon order has not arrived by the estimated delivery date, first check the order and tracking information in your Awardco account.
Check your order status and tracking information
Log in to your Awardco account.
Click your profile icon in the top right corner of the screen.
Select Orders.
Find the Amazon order you want to track.
When tracking information is available, select Track Package to view the latest tracking details on the carrier’s website.
If your order shows as Processed but tracking information is not available yet, allow additional time for the carrier to update its system. If your tracking number begins with “TBA,” Amazon regulations prevent it from being tracked through the carrier’s website.
If your order shows as delivered but you did not receive it
Contact Awardco Support and include the following information in your request:
Your order number
The exact item or items that did not arrive
Providing this information can help Support resolve your request more quickly.
Please note that orders containing more than one item may ship separately.
All replacements are subject to Amazon’s Exchanges and Replacement Policy.
For general information about tracking different types of orders, see I Placed an Order; Where is My Item?.
If you have any questions, please contact our Awardco Support Team.