Tracking your awards and redemption orders can be tricky. Our support team is here to help, but you can often find tracking info right in your Awardco account.
- Navigating to Orders and Getting Your Order Number
- Amazon Items
- eGift Cards
- Virtual Prepaid Cards
- Hotels & Event Tickets
- Swag Store Items
- Catalog Items
- Best Buy
- Experiences (Viator)
- Revolut
- A-Pay
- Need Further Help?
Navigating to Orders and Getting Your Order Number
To locate order details for your previously placed orders:
- Log in to your Awardco account.
- Click your profile icon in the top right corner of the screen.
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Select “Orders."
- Find the item you redeemed.
- Look at the top right of the item to find your order number.
For step-by-step instructions, see How Do I Find My Order Number?
The Orders page displays a list of all orders placed on your account, starting with the most recent. How fulfillment and tracking information is shown depends on the type of item you ordered. The following sections provide details for each item type.
Amazon Items
For physical items ordered through the Amazon option, tracking information appears after the order is processed and shipped.
You can usually find the estimated delivery date within 10 minutes of placing an order:
- Log in to your Awardco account.
- Click your profile icon in the top right corner of the screen.
- Select “Orders.”
- Find the Amazon order you want to track.
Once tracking information is available, a Track Package button will appear on the Orders page. Select it to view the latest tracking details on the carrier’s website, such as UPS, USPS, FedEx, or DHL. If your tracking number begins with “TBA,” Amazon regulations prevent it from being tracked through the carrier’s website. If you need further assistance, please contact Awardco Support and have your order number ready to include in your request.
If your order shows as processed but tracking information is not available yet, allow additional time for the carrier to update its system. For more information about placing an Amazon order, see Spending Points on Amazon.
If you need to cancel or return an Amazon order, submit a support ticket. Amazon's return policies vary by country or region. Include your order number, the item you want to cancel or return, and the reason for your request.
If Amazon approves the return, you may need to send the item back. Awardco Support will provide a return label if one is required. After Amazon processes the returned item, your points will be refunded. For complete instructions, see Canceling or Returning an Amazon Order.
If your package shows as delivered but you did not receive it, see Tracking an Order that Never Arrived.
If you need to contact Awardco Support, have your order number ready to include in your request.
eGift Cards
eGift card orders are usually delivered to your email address shortly after you place the order. In some cases, fulfillment may take several days. If you ordered an eGift Card and haven't received it, please check your email's spam or junk folder before contacting the Awardco team. Depending on your inbox settings, eGift Cards may be filtered into these folders.
If you do not receive the claim code or activation link by email, you can retrieve it from the Orders page in your Awardco account. First, check your spam or junk folder, then:
- Log in to your Awardco account.
- Click your profile icon in the top right corner of the screen.
- Select “Orders.”
- Find the eGift card order.
- Check whether a claim code or activation link is available.
For Amazon eGift cards, select “Show Claim Code.” For other eGift cards, select “Activation Link” and follow the instructions provided by the retailer. If you need a security code, you can find it in the first activation link in your email, directly below the card image and the card's total value.
For more information, see Redeeming Points for eGift Cards and Where Is My Card Activation Link?.
If you need to contact Awardco Support, have your order number ready to include in your request.
Virtual Prepaid Cards
Virtual Prepaid Card orders appear on the Orders page. Tracking information is not displayed for these orders.
Fulfillment may take up to 15 business days, depending on your location. Check your email, including your spam or junk folder, for the activation link. You can also open the order in Awardco and select “Get Activation Link.”
Only users located in the U.S. can request a physical card. If you are located outside the U.S., we can only provide a virtual card.
For more information, see Virtual Prepaid Card Information, Where Is My Card Activation Link?, and Activating Your Virtual Prepaid Card.
If your order status is Processed but you have not received your card, first check your email and spam or junk folder. If you still need help, contact Awardco Support and have your order number ready to include in your request.
Hotels & Event Tickets
After a hotel or event ticket redemption is processed, you will receive a confirmation email with your itinerary or ticket details. These details may not be available on the Orders page.
For hotel redemptions, see Redeeming Priceline Hotels. For event tickets, see Redeeming Event Tickets.
If you need information resent or have an issue with your redemption, contact Awardco Support and have your order number ready to include in your request.
For questions about a cancellation or refund after receiving your confirmation, contact the vendor using the contact information in the confirmation email.
Swag Store Items
Swag Store items typically arrive 1 to 2 weeks after shipment or 3 to 6 weeks after the order is placed.
Tracking information is sent to your email address and is also available on the Orders page:
- Log in to your Awardco account.
- Click your profile icon in the top right corner of the screen.
- Select “Orders.”
- Find the Swag Store order.
For more information about redeeming Swag Store items, see Redeeming Points for Swag Store Items.
If tracking information is not available or you need help with your order, contact Awardco Support and have your order number ready to include in your request.
Catalog Items
Catalogs in your award network may include custom items fulfilled by your organization. When you redeem an item, the person responsible for fulfilling the item receives an email notification.
If you do not receive updates, contact your Awardco administrator. For Amazon items, see the Amazon section of this article.
Best Buy
Best Buy items are shipped directly to the address you provide during checkout. Physical items from vendor-managed stores generally display tracking information on the Orders page after the order is processed and shipped.
To check your order:
- Log in to your Awardco account.
- Click your profile icon in the top right corner of the screen.
- Select “Orders.”
- Find the Best Buy order.
- Tracking information becomes available after the order is processed and shipped. If it is not available yet, allow additional time for the carrier to update its system.
For the smoothest return experience, bring the item to your local Best Buy store and provide your Best Buy order number. You can find this number on the shipping label or on the receipt included in your package. Best Buy order numbers begin with “BB.”
If you need to contact Awardco Support, have your order number ready to include in your request.
Experiences (Viator)
After you redeem an experience, you will receive:
- An order confirmation email from Awardco.
- A separate confirmation email from Viator with your booking details.
Check both emails for your confirmation and booking information. For more information about redeeming an experience, see Redeeming Points for Experiences.
Once a booking has been processed and you have received the Viator confirmation email, cancellations or changes may not be available through Awardco. For questions about cancellations or changes, contact Viator using the contact information in your confirmation email.
If you need help with the Awardco order, contact Awardco Support and have your order number ready to include in your request.
Revolut
After you redeem points for a Revolut payout, you will receive a payout link by email at the address associated with your Revolut account. The payout link may also be available from the order in the Orders tab.
Activate the payout link within 6 months of placing the order. If you do not activate the link within that time, the points tied to the payout may expire.
For more information, including redemption steps and troubleshooting, see Redeeming Points for a Revolut Payout Link. For help after redeeming, visit the Revolut Help Center.
If your transfer is not going through, confirm that the first name and last name entered during checkout match the name on your Revolut account. If you need to contact Awardco Support, have your order number ready to include in your request.
A-Pay
A-Pay is a digital or physical card connected to your Awardco point balance. To view your card information, transactions, and spending details, open the A-Pay widget or select “Manage Card” from your profile menu.
For more information about setting up and using A-Pay, see Redeeming Points with A-Pay.
Need Further Help?
If you need help with an order, contact Awardco Support. Before contacting Support, have your order number ready. Providing this information can help us resolve your request more quickly.
If you have any questions, please contact our Awardco Support Team.